Refund Policy for Kymmiee Lately Digital

Please read carefully to ensure your satisfaction and clarity about our processes. This policy applies to both our digital products and future merchandise offerings.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

For digital products, refunds are only applicable under specific conditions outlined below. For merchandise, the item must be unused and in the same condition you received it, including original packaging where applicable.

Non-Returnable Items:

• Digital downloads (e.g., eBooks, templates, courses).

• Gift cards.

• Items marked as “final sale.”

• Health, personal care items, and intimate products (for future merchandise).

Refunds for Digital Products

Due to the nature of digital products, refunds are only granted under the following circumstances:

1. The product was not delivered or downloadable due to technical issues beyond your control.

2. The product is materially different from its description on the site.

To request a refund for digital products, don’t hesitate to get in touch with us at info@kymmieelateley.com within 30 days of purchase, providing proof of purchase and a detailed description of the issue.

Refunds for Merchandise

Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.

Approved Refunds:

• Your refund will be processed, and the amount will be credited back to your original payment method within 7-14 business days.

Partial Refunds:

• Any item not in its original condition, damaged, or missing parts not due to our error.

• Items returned more than 30 days after delivery.

Late or Missing Refunds: If you haven’t received your refund yet:

1. Check your bank account or credit card statement.

2. Contact your credit card company or bank—it may take additional processing time.

3. If you’ve done all of the above and still haven’t received your refund, contact us at info@kymmieelateley.com

Exchanges

We replace items only if they are defective or damaged. To initiate an exchange, email info@kymmieelateley.com with proof of purchase and details about the defect or damage.

Sale Items

Only regular-priced items are eligible for refunds. Items purchased on sale or with discounts cannot be refunded.

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, we will send you a gift certificate.

If the gift giver had the order shipped to themselves, the refund will go to the gift giver.

Need Help?

For questions related to refunds and returns, contact us at info@kymmieelateley.com We’re here to assist you!